General Inquiries

For questions about the Udafo platform, account management, pricing, or other general topics, please contact us at [email protected]. To speed resolution, include your organization name, a succinct description of your request, and any reference numbers.

Developer Submissions

Udafo welcomes technical collaborations, partner integrations, and application submissions. To ensure a thorough evaluation, please send a detailed proposal to [email protected] with the following information:

• Company name and primary contact details
• Technical overview (objectives, APIs, data flows, security considerations)
• Compliance posture and risk considerations
• Implementation timeline, milestones, and expected impact
• Any required access or sandbox environments

All submissions undergo Udafo’s review process and governance criteria. We will respond with next steps or requests for additional information within the guidelines below.

Response Times

We commit to transparent, predictable timelines for all inquiries:

• General inquiries: acknowledgement within 1 business day; substantive reply within 3 business days.
• Developer submissions: acknowledgement within 1–2 business days; substantive evaluation within 7–10 business days (subject to complexity and security review).
• High-priority issues or security incidents: immediate escalation with priority handling, available 24/7 through official channels.

Notes: “Business days” refer to standard working days in our primary operational regions. Timelines may vary during high-volume periods or complex investigations; we will communicate any anticipated delays promptly.